About the Company: Our client is a Federal Government scientific organisation that provides analytical testing services to industry and government across the environmental, food and health sectors.
About the Role: This is an
initial 12-month contract, with the option for the client to extend it for up to
two further 12-month periods. As part of the Laboratory Services team, you’ll be a key contact for major clients. You’ll coordinate sample submissions, respond to enquiries about testing and results, and work with internal teams and external laboratories to resolve service issues. The role suits someone who understands how an analytical lab operates and enjoys helping clients get the information they need.
Duties:- Register client sample submissions accurately in SampleManager LIMS and support sample logistics.
- Respond to client enquiries, provide updates on testing progress and coordinate with laboratory teams to resolve issues.
- Follow up outstanding results with external laboratories and review and authorise outsourced results, checking units and reporting requirements.
- Set up new clients, manage cash-on-delivery and suspended accounts, and help maintain LIMS records, including analysis codes, client details and quotes.
- Review procedures and work instructions, identify risks and suggest practical improvements to laboratory services.
- Help train and mentor new staff, keep training records up to date and represent Laboratory Services at relevant meetings.
Skills & Experience:- A diploma or higher qualification in a science-related field and at least two years of relevant experience in an analytical laboratory.
- Hands-on experience using a Laboratory Information Management System (LIMS). Experience with SampleManager for Windows is highly desirable.
- Strong client service skills and the ability to communicate clearly and professionally, both verbally and in writing.
- The ability to organise your workload, exercise sound judgement under general supervision and balance routine tasks with urgent client enquiries.
- High attention to detail and the ability to spot and manage risks that could affect your work or the team’s.
- A collaborative approach and examples of being adaptable, accountable, innovative, inclusive, influential and strategic at work.
- Australian citizenship is required. Holding a current Baseline security clearance will be highly regarded. A police check or criminal history assessment is also a pre-engagement requirement.
Culture & Benefits: Join a collaborative Laboratory Services team supporting analytical testing for a wide range of clients. You’ll have opportunities to improve day-to-day processes, share your knowledge and help train new team members.
Apply Now! Please submit your cover letter and detailed CV in
Word format. For a confidential discussion, contact
Priangel on 0406 558 313.
With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.